Refund and Cancellation Policy

Scope and contact

This policy applies to session bookings, session packs and gift cards on GamingCenter.gg from 23 October 2026. The independent partner identified before checkout and in the order confirmation supplies the session. That partner may be a professional seller or a private individual, as disclosed before purchase. If the partner declares that they are not acting as a trader, statutory consumer rights for contracts with traders may not apply; the commercial cancellation, refund and marketplace-support commitments stated in this policy still apply. GamingCenter OÜ, registry code 17623751, Tornimäe tn 5, 10145 Tallinn, Estonia, operates the marketplace and coordinates booking payments and refund support.

Contact contact@gamingcenter.gg for cancellation, service problems or refund support. A statutory withdrawal notice can also be sent to legal@gamingcenter.gg or to the identified seller using the details in the order confirmation. Include the booking reference and a clear statement of your request. We aim to respond within two business days; this response target does not extend a statutory deadline or the time at which your notice is received.

1. Buyer cancellations: 24-hour commercial rule

For an ordinary buyer cancellation submitted at least 24 hours before the scheduled session starts, a paid booking qualifies for a full refund through the cancellation flow. The cutoff is exactly 24 elapsed hours before the stored start instant, regardless of the time zone used to display the booking. An unpaid booking may be cancelled without a refund transaction. When a paid booking qualifies for a full refund under this policy, the separately charged GamingCenter buyer service fee is included in that full refund. For an agreed or legally required partial refund, the refund record must separately show the treatment of the session subtotal, buyer service fee and applicable tax; mandatory rights remain unaffected.

An ordinary cancellation less than 24 hours before the scheduled start, a late arrival or a no-show does not qualify for an automatic commercial refund. Contact support to request a late cancellation, a more favorable arrangement offered by the seller, or a review based on service problems, verified exceptional circumstances or mandatory consumer rights. An automatic-refund refusal is not a decision that a statutory withdrawal or other legal claim is invalid. The 24-hour rule never replaces mandatory consumer rights.

The cancellation flow applies the terms accepted with that booking. A later policy change does not retroactively replace those recorded terms. Completed or financially closed bookings require support review; do not create duplicate refund requests to obtain duplicate reimbursement.

2. Partner cancellation, non-acceptance and service failure

If the partner declines or cancels a paid booking, the buyer is entitled to a full refund including the separately charged GamingCenter buyer service fee. The buyer may expressly agree to a replacement booking or rescheduling, but a credit or replacement is not imposed instead of a monetary refund where a monetary refund is due.

Payment receipt and partner acceptance are separate events. Taking payment does not mean the partner has accepted the session. If a session has not been accepted, contact support to establish its status and arrange cancellation or an agreed alternative.

If the partner or platform fails to supply a material part of the agreed service, contact support with the booking reference and available evidence. Appropriate remedies, which can include a full or proportionate refund, rescheduling or a correction of the service, depend on the actual failure and applicable rights. Nothing in this policy excludes a mandatory remedy.

3. Refund method and processing status

A monetary refund is requested to the original payment method through the processor used for that payment (Stripe or PayPal). The booking shows refund processing until the processor reports the outcome; initiating a refund does not mean the bank or PayPal balance has been credited. If the payment cannot be matched or a provider refund fails, support must reconcile it rather than issue an additional refund through a different payment method.

For a session paid entirely with GC Coins, an eligible booking refund restores the corresponding GC Coins to the wallet. Promotional coins are not cash and are not automatically exchangeable for money. This does not restrict a mandatory claim relating to a separately purchased coin balance. Monetary refunds are not replaced with credits or GC Coins without the buyer's agreement where applicable law requires that agreement.

4. Session packs and gift cards

When an eligible booking paid with a session-pack right is cancelled under this policy, that right is restored to the same pack instead of creating a second cash refund. The purchaser may request a refund of the pack's remaining unused value to the original payment method. Rights already used for bookings are not included in that unused-value refund, except where the related booking cancellation or a mandatory remedy restores the right. Pack discounts, session subtotal and buyer service fee are allocated per right in the purchase record.

A fully unused and unclaimed gift card may be refunded by its purchaser to the original payment method. Once the code is claimed, or any value is used, an automatic purchaser refund is blocked to protect the recipient's balance; contact support for review of any mandatory right or agreed remedy. Gift-card value is not exchanged for cash through the ordinary redemption flow. Mandatory withdrawal, refund and consumer rights remain unaffected.

Neither session packs nor gift cards expire unless an expiry is clearly shown before purchase and in the account record. A partner's removal, offer withdrawal or inability to supply remaining pack sessions is reviewed for a refund or suitable remedy.

5. Withdrawal rights and early performance

Where a statutory withdrawal right applies to a service contract, an eligible consumer may notify withdrawal within 14 days from conclusion of that contract without giving a reason. This statutory right is separate from the commercial cancellation rule above. GamingCenter does not treat every gaming or coaching session as automatically exempt merely because it occurs online or has a scheduled time; an applicable exception must be established for the actual service.

If the consumer expressly requests that performance start during the applicable withdrawal period, lawful payment for service supplied before withdrawal is limited to the proportion that applicable law permits and requires the legally necessary information and request. The start of a session or payment alone does not waive the withdrawal right. Loss of that right after complete performance requires the legally required prior express request or consent and acknowledgement. Mandatory protections remain unaffected.

A valid withdrawal reimbursement is processed without undue delay and within the applicable statutory deadline, normally no later than 14 days after receipt of the withdrawal notice. The same payment method is used unless the consumer expressly agrees otherwise and applicable law permits it. A support review does not postpone when a valid withdrawal notice was received.

6. Optional model withdrawal form

Send this form, or another clear withdrawal statement, to the seller identified in the order confirmation; GamingCenter OÜ at legal@gamingcenter.gg, Tornimäe tn 5, 10145 Tallinn, Estonia, can receive it for forwarding and support. Use of this form is optional.

To: [seller name and address from the order confirmation]; copy to GamingCenter OÜ at the contact above. I/We give notice that I/We withdraw from my/our contract for the following service: [service and booking reference]. Ordered on / contract concluded on: [date]. Consumer name(s): [name]. Consumer address(es): [address]. Signature, only if submitted on paper: [signature]. Date: [date].

7. Disputes and misuse

Please contact support promptly about an incorrect charge or service problem. This does not remove any right to contact a payment provider, regulator or court. GamingCenter may review the immutable booking terms, payment records and evidence from the buyer and partner. Fraud, duplicate reimbursement attempts and fabricated evidence may lead to account review, subject to applicable law and a genuine review of the facts.